Terms & Conditions

Rental terms

By renting equipment from Travel Baby, the client agrees to the following terms and conditions. We recommend that before completing your booking and payment you read the terms carefully. TravelBaby is owned and operated by ALEKT IVS, CVR no: 38796887.

Booking, prices and payment

TravelBaby is a digital company, and so all bookings  take place via our website, travelbaby.dk, and our customers can pay with upon delivery.  The prices shown for each product on our website include Danish VAT, cleaning and handling.

Changes, cancellations and refunds

It is possible for our customers to cancel their orders at any time before the payment has been done.

To cancel a booking the customer needs to either write an email to info@travelbaby.dk that includes the name, email address and phone number initially used to book and a request for cancellation. A successful cancellation of the order will generate an email from travel baby confirming a successful cancellation.

If a customer returns a product before the ordered end date, the excess days will not be refunded.

If a customer wishes to make changes to the order, the customer must contact travel baby via email at info@travelbaby.dk and then travel baby will check the possibility to make the requested changes.

Responsibilities of the customer and of TravelBaby

We want to make sure that all our products live up to our customer’s expectations and to provide them with the best possible travel experience. Therefore we clean every one of our products meticulously and make sure that they are in tip-top condition for every rental.

When the rental period begins and the customer is handed over the order, it is the customer’s responsibility to ensure that the equipment is in good condition.

Liabilities for the rented products

Travel baby has no product liability in the case of manufacturing defects, design defects or failure of the product to provide proper warning labels. It is the customer’s responsibility to acquire sufficient information regarding the product before using it. However, in the rare case of damage or injury occurring when a product is used correctly and in accordance with the manufacturer’s intent, travel baby cannot be held responsible.